A kernel panic occurs when the kernel of the operating system discovers something that requires you to restart your computer. Getting the black screen of death on a Mac is sometimes accompanied by a message to restart your computer. Unfortunately, the alert gives you no idea whether the problem is related to hardware or software. Use this step to configure Windows to use a display resolution that is compatible with the main monitor device.
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Windows 10 black screen issues can be persistent and mysterious. If you’ve gone through all of the troubleshooting steps above and you are still having issues, your next step is to throw it out to the community. Let us know about your successes, failures, and frustrations in the comments or join us in the Windows 10 Forums.
After a power reset, it is a good idea to run Windows Update and HP Support Assistant to update all device drivers. See Updating Drivers and Software with Windows Update and Using HP Support Assistant for more information.
Broken video cards and kernel panics affect them, too. If it happens to you, you may try booting your computer without its graphical boot screen once, or even disable it entirely. There may be additional ways of tinkering with your boot sequence that other, closed operating systems don’t provide. Mac users may find that a kernel panic is at the root of their black screen.
Other times, you may have a mouse and keyboard but no desktop environment. A Windows 10 black screen can be difficult to diagnose and fix. These troubleshooting steps will set you in the right direction. Make sure your keyboard and mouse are connected to your PC and have battery power—seriously!
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- If you have a spare power supply that you know works, plug in the CPU cable and 24 Pin motherboard cable from your new PSU to see if it successfully provides power to your motherboard.
- If your system still isn’t reacting when the power button on your case is pressed, or if it’s turning on for a second then shutting down again, follow the steps below.
- It’s possible that your system is getting power — as indicated by lights on the internal hardware — but still isn’t powering on properly.
- Verify the power supply meets the requirements of your motherboard, processor, and video card.
- If you built the computer and cannot get it to turn on, the power supply may be defective or is insufficient for your hardware’s needs.
In order to perform these steps, you must connect the computer to another working monitor. If you cannot view the first startup screens, windows snipping tool skip to Replace the graphics card or have the hardware serviced. Inspect the PC for any liquid spills that might have occurred. This could be any noticeable liquid or stains on the PC itself.
A corrupt user profile can sometimes trigger a black screen. Attempting to boot into Safe Mode, create a new user account, then attempting to sign into it might work. ShareTweetShareShareEmailCommentsThe only thing worse than a blue screen of death is a black screen of death. And the only thing worse than a black screen of death is a black screen that doesn’t even throw you a bone by telling you what’s wrong. Black screens during installations, updates, or at complete random have been reported by a number of users.
Mobile operating systems have their own versions of the black screen of death. Apple’s iOS users might need to force-reset their devices, though the method differs depending on the model. For owners of the iPhone 8 or newer models, press and let go of the volume-up and do the same to the volume-down button, then press and hold the side button until you see the Apple logo. For those with the seventh-generation iPod or iPhone 7, hold the top or side button and the volume-down button until you see the logo. Linux users encountering the black screen of death are likely to be running into the same kinds of problems as their closed-source-using colleagues.
Your PC may just show a black screen if it turns down the display for power-saving mode. There’s a chance your keyboard is unplugged or your mouse lost battery power and your PC can’t receive the input.
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Open the case and unplug all the drive power cables and the power cables feeding the motherboard. (This is usually a small-gauge pair of wires that can break if you pull too hard.) On some PCs, you must also remove the power switch.